Tips to Help Financial Institutions Navigate the Impact of COVID-19 on Their Payments Business
With COVID-19 creating uncertainty and market volatility around the globe, financial institutions (FIs) are feeling the strain on their payments business.
This whitepaper discusses the increasing importance of transaction-level data visibility, and provides tips on how the right combination of real-time transaction data acquisition, continuous monitoring and analytics can help IT operations, card channel managers, payment fraud and cybersecurity teams to:
Improve stability of customer transactions - Across all Mobile, Online, ATM and POS payment channels.
Reduce the risk of customer service disruption - During the roll-out of digital capabilities and mobile wallet features.
Strengthen detection and prevention of payment fraud and cybersecutity attacks - Aimed at digital payments and stimulus.
Analyze and forecast the payments revenue and customer behavioral impacts of COVID-19 - To acknowledge customer needs and preserve key performance indicators.
Reduce operational and support costs - Through streamlined troubleshooting, consolidated tools and reduced false positives.
