Real-time transaction data has become a fundamental part of managing self-service channels and guaranteeing every interaction completes the way the customer expects. This is why banks, retailers and payment processors all over the globe are investing in powerful end-to-end data acquisition, real-time alerting and open data streaming capabilities.
This guide details the key use cases of real-time transaction data – which is broken down into three main categories:
If you are someone looking to build out a new business case for purchase, the intention is to help your organization identify scenarios where better access to real-time transaction data will help you improve return-on-investment (ROI).
"Understanding the member experience is of paramount importance to BECU. INETCO's real-time transaction monitoring and analytics solution effectively shrinks our member transaction data gathering and analysis time from weeks down to minutes - which allows us to make decisions based on timely and comprehensive cardholder analytics."